Thank you for choosing City Agency for your digital marketing needs. We are committed to providing high-quality digital marketing services, courses, and digital products to help you achieve your business goals. Please take a moment to review our Cancellation and Refund Policy carefully.
1. Digital Marketing Services
1.1 Cancellation
If you, as a client, wish to cancel any service provided by City Agency, you must notify us in writing, either by email or through our official communication channels, within the specified notice period as mentioned in your service agreement. The notice period may vary depending on the type of service you have subscribed to.
1.2 Termination
In the event you wish to terminate an ongoing digital marketing service contract prematurely, you may be subject to early termination fees as outlined in your service agreement. Please refer to your specific contract for details.
2. Courses
2.1 Cancellation
For our digital marketing courses, we offer a strict no-cancellation policy. Once you have registered for a course, your enrollment is final, and we are unable to offer refunds or cancellations.
2.2 Rescheduling
If you are unable to attend a course on the scheduled date, please contact us at least 72 hours in advance to inquire about the possibility of rescheduling to a future date. Rescheduling is subject to availability and may be subject to an additional fee.
3. Digital Products
3.1 Refunds
Our digital products, including e-books, templates, and other downloadable resources, are non-refundable. We recommend reviewing product descriptions and samples carefully before making a purchase.
4. Exceptional Circumstances
In rare cases, we may consider refund requests in exceptional circumstances, such as technical issues with our products or services that are beyond your control. In such cases, we will review your request on a case-by-case basis and may issue a refund or credit at our sole discretion.
5. Contact Information
If you have any questions or concerns about our Cancellation and Refund Policy, please contact us at info@cityagency.in .
We reserve the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and the date of the latest revision will be updated at the top of this page. Please review this policy periodically to stay informed about our refund procedures. Your continued use of our services, courses, or products constitutes acceptance of this policy.